define new specific recipient group for notifications

[rvaldomir]

Hi,

I need to define a kind of specific recipient group for notifications.

We have a TAM role which is the account manager from the support team side. but is not the same person for all our customers.

So I want to define a new recipient group based on this role but just notifying the correct TAM for the account (queue) + ticket owner/responsible + customer + SDO

I already have a Role defined as TAM in order to group those guys but not all of them have selected all the queues in their profile, What if I choose this recipient group? the notification will be sent only to the guys who has the related queue active in their profile?

[rvaldomir]

Any help?