Pop up windows are not closing

[Gunjan]

Hi,

Please note that I am using otrs 3.3.10 and Now I am facing an issue. When user clicks on the tab 'close' or 'note' in ticket zoom view, the pop up page opens correctly and when user tries to submit the data, it is creating the entry in database but that pop up window is not closing. Can you please let me know what can be cause behind it? and I am not getting any logs for it.

Regards,
Gunjan

[nd0]

Before searching for an error in OTRS: JavaScript activated in users browsers?

[Gunjan]

Yes It is enabled.

[Gunjan]

I am also getting an error for some days :

Can't locate Time/Piece.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Stats/Static/StateAction.pm line 16.

I checked everything and but dont know how to fix it. Does this error affect the pop up window?

[EXG133]

That's a message informing you that your perl installation does not find the Time::Piece module.

Run this command to check if your @INC includes the locations you think it should (should give the same result as in your error message):

perl -e "print \"@INC\""

If this is correct, try running /opt/otrs/bin/otrs.CheckModules.pl

[Gunjan]

Hi,

I got the following path

/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5

which is same as mentioned in error.

I also ran the check module script and everything is fine there too. Please tell me the possible reason behind it.

Thank you
Gunjan

[EXG133]

Run:

perldoc -l Time::Piece

It should return something like:

/usr/lib64/perl5/Time/Piece.pm

[Gunjan]

It is returning

No documentation found for "Time::Piece".

[EXG133]

Either Time::Piece isn't installed (which seems strange because I think it's in the core installation for most distro's) or your Perl installation is screwed.

What does this say?

[blabla ~]$ locate Piece.pm
/usr/lib64/perl5/Time/Piece.pm
[blabla ~]$

If it returns nothing install Time::Piece using cpan , yum or whatever you're using as package manager.

[Gunjan]

It is returning as follow:

/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Time/Piece.pm

[EXG133]

Huh, that's not good. I'm not a Perl expert so I don't know why you have stuff installed in "5.8.8/x86_64-linux-thread-multi" if it's not in your @INC ...

I guess you can try adding that path "/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/" to PERL5LIB via SetEnv in Apache but I would *not* feel very safe with that Perl configuration. Perhaps someone with a better Perl config knowledge has a better suggestion.