How to create a ticket from mail ?

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Mario75
Znuny newbie
Posts: 2
Joined: 19 Apr 2015, 10:15
Znuny Version: 4.0.x

How to create a ticket from mail ?

Post by Mario75 »

Hello everyone,
can someone explain how to create automatic ticket
on otrs starting from mails that arrive to the system?

Thanks in advance,
Mario
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wurzel
Znuny guru
Posts: 3279
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: How to create a ticket from mail ?

Post by wurzel »

Hi,

http://otrs.github.io/doc/manual/admin/ ... p3-account

Flo
OTRS 2026 (Prod, Managed)
OTRS 2026 auf Debian 13 (Test)
Znuny 7.x latest version testing auf Debian 13

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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