[Solved] Phone Ticket for external customer not in DB or LDAP

[netjess]

Hello,

I have a need to allow agents to create phone tickets for anyone with an email address.
If I try to type an email address into the customer user field it refuses on submit.

We are using LDAP because primary use is internal company helpdesk but we have some need to have tickets for people not in LDAP.

How can we have the ticket accept any email in the customer field?

Thank you.

-Jesse.

[aph]

Maybe E-mail tickets is the way to go for you.

One possible reason is that you enabled MX Record check and the email address is not valid.

[netjess]

Maybe E-mail tickets is the way to go for you.

One possible reason is that you enabled MX Record check and the email address is not valid.

aph,
You are correct. I had tested it with an invalid email address. I tested again with a valid gmail address and it worked just fine.

Thank you.