Set TicketCustomerSet in process

[montoxic]

Hi

Does anyone now what value to set if i want the user who creates a process to be the customer (CustomerUserID). Se attached picture

I am lost.

otrsprocesssetcustomer.PNG

Regards

[RStraub]

As of OTRS 4.x you should be able to use OTRS smart tags in transition action. But this isn't very well documented.

Taking a look into the Base.pm which handles the Replacement:

Code: Select all

        # replace ticket attributes such as <OTRS_Ticket_Dynamic_Field_Name1> or
        # <OTRS_TICKET_Dynamic_Field_Name1>

So the "CURRENT" tag wouldn't work, but you could try <OTRS_TICKET_Owner>