ACL: fill in customer email

[mavrie]

Hello,

I'm trying to find a way to have an ACL determine the email address of the customer, and add it automatically in the ticket field.

We start our tickets from a SiteID (a machine's number that we have with our client), and depending on this we need to send the ticket to different people.

Is it possible to configure an ACL that does this?
DynamicField_SiteID => SiteID1
Customer user=> john@something.more

So far I have tried with
Possible => Ticket => CustomerUser => "John@..."
Possible => Ticket => CustomerUserID => 1

Thanks in advance.

Matt

[RStraub]

ACL does not fill anything, it only restricts values that can be chosen or set.

[mavrie]

That was quick!

Thank you for the response. I conclude nothing like this is possible?
Thats a shame, would have been nice to just choose the site ID and watch the form fill itself

Thank you!

[RStraub]

Describe what you want to achieve then:

SiteID is a dynamicField?

And you want, that if a certain value is selected, a certain customerID is filled in?

[mavrie]

Sort of.

I want the SiteID to determine about which customer the ticket is, and fill in that customer user's email address into the "To customer user" field.

EDIT: and yes SiteID is a dynamic field.

Thanks

[RStraub]

Well, this is a quick solution based on javascript. It binds a function to the dynamicfield and on change sets a customer (but also overwrites all other values, so you'd have to select the SiteID first):

Add a form action to the bottom of AgentTicketPhone (or Email)

Code: Select all

<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" id="FillCustomerBasedOnDF">
    <input type="hidden" name="Action" value="[% Env("Action") %]"/>
    <input type="hidden" name="Subaction" value="StoreNew"/>
    <input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
    <input type="hidden" name="CustomerUser" value=""/>
    <input type="hidden" name="NextStateID" value="new" />
    <input type="hidden" name="ExpandCustomerName" value="2"/>
</form>

And add a JS function to the block [% WRAPPER JSOnDocumentComplete %]:

Code: Select all

$('#DynamicField_SiteID').bind('change', function (Event) {
 // Here you'd have to add a switch which decides which customer to fill, based on the DF-value.
   $('#FillCustomerBasedOnDF input[name=CustomerUser]').val("AdressOfYourCustomer@something.de");

   $('#FillCustomerBasedOnDF').submit();
});

[mavrie]

Thank you RStraub,

I will try this later. I'll keep you posted if it worked out or not.

Regards