Move ticket to another customer id

[peo]

Hi

Is it possible to move a ticket to another customer?

Today when a customer send us a mail, it is automatic being locked to the customer if otrs knows the customer email.
Is it not possible to assign the ticket to another customer?

Kind regards
Per

[RStraub]

In the Action menu bar, there should be a button called "customer".

[peo]

Hi

I have the Customer tab, but it do not seems that I am able to move a ticket to another customer?

Kind regards
Per

[schulmann]

You can't move a ticket to a customer.
You only can move a ticket to an agent.

[RStraub]

Well what do you want to achieve then? I understood you wanted to change the customer, which is apparently not what you want

[crythias]

Don't use customer based queues. This is going to cause multiple levels of grief.

Imagine if you had to build a new door in your office for each customer... :)