[SOLVED]Ignoring "Out of Office" replies

[ThomasPL10]

Hello guys

In my OTRS 3.3.8 I would like to ignore "out of office" autoreplies for closed tickets. Sometimes agent closes a ticket and right after that OTRS fetches "out of Office reply" and open a ticket once again. I've created postmaster filer for e-mails with subject "Out of Office" and it works great, the system ignores mails like this.
But I would like to have this functionallity only for already closed tickets. Unfotrunatelly when I add X-OTRS-State - closed in "Filter Condiditon" table it stops working.

Do you have any tip for me?

[crythias]

Postmaster Filters via the web interface only manage the email incoming. They don't pay attention at all to destinations.

You might be able to add a (generic agent?) filter based upon an event, but it would be after a ticket is found.

[seberget2]

In my OTRS 3.3.8 I would like to ignore "out of office" autoreplies for closed tickets. Sometimes agent closes a ticket and right after that OTRS fetches "out of Office reply" and open a ticket once again. I've created postmaster filer for e-mails with subject "Out of Office" and it works great, the system ignores mails like this.
But I would like to have this functionallity only for already closed tickets. Unfotrunatelly when I add X-OTRS-State - closed in "Filter Condiditon" table it stops working.

Have a look at [url]opar.perl-services.de/package/S/SE/SEBERGET/Out-Of-Office-Reply[/url. This package makes sure that the state of tickets don't change when you get an OOOR. Hope it works for you.

[ThomasPL10]

I've implemented postmaster filter. It works ok.

Thank you Crythias.

[possebon]

ThomasPL10,

Do you mind share how you configured your Postmaster Filter?

Thanks

Fernando Possebon

[ThomasPL10]

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[possebon]

Thanks ThomasPL10.