Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as root

[gopalakrishnan]

I installed OTRS 4.0.5, while login as root@localhot it gives notification as Scheduler is not running -> red color ribbon below menu item in home page.

While clicking the notification it gives follow the three steps

1.Make sure that /opt/otrs/var/cron/scheduler_watchdog exists (without .dist extension) -- exist

2.Check that cron deamon is running in the system-- Checked with this command ps -ef | grep crond

Output as
root 1589 1 0 Apr16 ? 00:00:02 crond
root 29843 29780 0 10:37 pts/1 00:00:00 grep crond

3.Confirm that OTRS cron jobs are running, execute /opt/otrs/bin/Cron.sh start

I stuck in the step 3: kindly help me out.

Thanks in advance

[nd0]

Maybe try

Code: Select all

/opt/otrs/bin/Cron.sh start OTRS_USER

instead of

Code: Select all

/opt/otrs/bin/Cron.sh start

/e: Your "title" is the error message - right?!
/e2: You did not create another user for otrs in linux?

[mavrie]

Yup, that fixed it for me earlier.

Code: Select all

/opt/otrs/bin/Cron.sh start otrs

[gopalakrishnan]

ya it working fine now thanks @mavrie and @nd0 thanks a lot.

[gopalakrishnan]

Hi guys, the notification for admin is creating again and again every ten seconds kindly give me solution guys