Default states tickets in Tikets - Status View: Open tickets

[freeseet]

I renames States in Admin "open" and "new".
Now in "Tikets - Status View: Open tickets" only tickets with "pending reminder" states.
And in customer too. Please, help.

[RStraub]

Well, I would recommend against renaming those states, but for this particular problem:

1) Your Status view gathers all tickets with statetype "open". Those are configured in the SysConfig.
2) As your only renamed your state, go to SysConfig->Ticket->Core::Ticket and look for the entry named "StateType". Rename the States there as well.

[freeseet]

Well, I would recommend against renaming those states, but for this particular problem:

1) Your Status view gathers all tickets with statetype "open". Those are configured in the SysConfig.
2) As your only renamed your state, go to SysConfig->Ticket->Core::Ticket and look for the entry named "StateType". Rename the States there as well.

I think everything state there as well, am i right?
May be I need reboot for server?

[RStraub]

But ... in the list, they are still called "new" and "open". Didn't you lead with "I renamed the types" ?

[freeseet]

But ... in the list, they are still called "new" and "open". Didn't you lead with "I renamed the types" ?

I renamed the types and didnt see the open ticket on status view and renamed it back. But it did not help.

[RStraub]

So your problem is which:

1) You renamed your types and they didn't show? Then follow my first post
2) You renamed them back and they don't show? Then rebuild your config and delete the cache

[freeseet]

So your problem is which:
Then rebuild your config and delete the cache

Ok, its #2, but, how to rebulding my config and delete the cache?

[RStraub]

Navigate to yout otrs folder and execute (as otrs user):

Code: Select all

bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl

[freeseet]

Navigate to yout otrs folder and execute (as otrs user):

Code: Select all

bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl

Thank you very much! Problem solved.