[SOLVED] Ticket status view

[Froggy]

Hello all,
I added a few new ticket_states in mysql and followed https://otrs.github.io/doc/manual/admin ... tings.html to add my new state's.

But what do i edit to get the new states listed in Tickets->Status-View
All i see are tabs for Open and Closed

Google fails so hope anyone here knows cheers

[reneeb]

You need to add filters: https://github.com/OTRS/otrs/blob/rel-4 ... ew.pm#L160

[Froggy]

Thanks added them there although i still dont se them in the predefined filters its only Open and Closed still.

You perhaps know what else i need to edit ?

[reneeb]

Please show the current version of your file...

[Froggy]

Code: Select all

  my %Filters = (
        Open => {
            Name   => 'Open tickets',
            Prio   => 1000,
            Search => {
                StateType  => 'Open',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },
        Lack => {
            Name   => 'Ute på Lack',
            Prio   => 1000,
            Search => {
                StateType  => 'Lack',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },

        Frakt => {
            Name   => 'Open tickets',
            Prio   => 1000,
            Search => {
                StateType  => 'Frakt',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },

 Material_Slut => {
            Name   => 'Slut på material',
            Prio   => 1000,
            Search => {
                StateType  => 'Material_Slut',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },



        Closed => {
            Name   => 'Closed tickets',
            Prio   => 1001,
            Search => {
                StateType  => 'Closed',
                OrderBy    => $OrderBy,
                SortBy     => $SortBy,
                UserID     => $Self->{UserID},
                Permission => 'ro',
            },
        },
    );

[Froggy]

Solved it myself
i forgot to change Prio to a uniqe number

[Froggy]

Changed to [SOLVED] manual not sure if that how you do it.