Hi there,
I tried to use the GenericTicketConnector from this page: https://github.com/mbeijen/otrs/tree/ma ... ebservices
I've imported the yml. in my webservices and tried it out with SoapUI by loading in the wsdl in this tool.
Creating a Ticket with the following XML:
(URL: http://uhldevm161/otrs/nph-genericinter ... nectorSOAP)
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:tic="http://www.otrs.org/TicketConnector/">
<soapenv:Header/>
<soapenv:Body>
<tic:TicketCreate>
<UserLogin>seitz_r</UserLogin>
<CustomerUserLogin>seitz_r</CustomerUserLogin>
<Password>***</Password>
<tic:Ticket>
<tic:Title>Test3000</tic:Title>
<tic:Queue>SAP</tic:Queue>
<tic:StateID>1</tic:StateID>
<tic:Priority>2 normal</tic:Priority>
<tic:CustomerID>mayer_h1</tic:CustomerID>
<CustomerUser>mayer_h1</CustomerUser>
</tic:Ticket>
<tic:Article>
<tic:Subject>Webservicetest</tic:Subject>
<tic:Body>someBody</tic:Body>
<tic:ContentType>text/plain; charset=ISO-8859-15</tic:ContentType>
<tic:Charset>utf8</tic:Charset>
<MimeType>text/plain</MimeType>
<TimeUnit>1</TimeUnit>
</tic:Article>
</tic:TicketCreate>
</soapenv:Body>
</soapenv:Envelope>
Under these conditions everything worked fine and I was really happy ^^
But now I tried to connect to the Webservice via SharePoint by typing in the URL: http://uhldevm161/otrs/nph-genericinter ... nectorSOAP
but it gives me just an error message:
"The page cannot be displayed because the server requires a Content-Length header in the request."
Isn't it possible to use this connector via SharePoint by typing in the URL?
I mean, I can't type in the Content-Lenght or something like this, and I couldn't find any configuration.
Also there is a real big black hole in the documentation ^^ So I hope someone of you could maybe help me?
I'm a real noob with ORTS and Webservices, I'm just a Trainee, so I'm happy with every kind of help you can give me.
Thank you
OTRS WebService
Moderator: crythias
Re: OTRS WebService
please use official github page an not (non updated) forks. Also a webservice can not be used via webpage, you would need to develop some code on sharepoint to use the webservice
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com