Agents email notifications are not reaching after new ticket created by customer

[gopalakrishnan]

Hi guys, I installed otrs successfully and configure with AD also working fine, but when a customer create a tickets no notification can reach agents.
in Agents preference i selected "my queues and my service" also and new tickets notification is "yes" but still i didnt receive any notification from OTRS.

and also how to set alias name for customer.pl and agent.pl. i googled it, the solution are confused me please kindly suggest me any query and where to edit those query.

Please i have to finish it today it self.

thanks in advance

regards
GK

[ovandyk]

I encounter the same problem. Did you find a solution?

[tto]

I encounter the same problem. Did you find a solution?

If you OTRS' sendmail configuration is correct, and OTRS is sending regular replys from tickets or Email-ticket creation, you should both check your mail servers log and your sendmail configuration. It's possible that your mail server does not relay messages for your OTRS NotificationSenderEmail and silently drops them - i.e. if you use an authenticated SMTP account.

regards, T.

PS: @gopalakrishnan please stop dropping usage and administration related questions to the developer forum. Again your issue had to be moved to the better matching forum. Thank You.