Hi,
I am trying to set up ACL that would be blocking option to close the ticket if certain dynamic dropdown field has no vale chosen, but I cant figure out what should I put into ACL match. Any advice how to achieve this?
ACL Dynamicfield empty
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: ACL Dynamicfield empty
Probably set PossibleNot for closed (default) and Trigger Field=
- Possible closed.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: ACL Dynamicfield empty
Well figured it out on dropdown by creating new empty value manually a set it to default, because for some reason it was not accepting the one automatically crated by OTRS.
Now I want to do sort of a same thing but this time the dynamic field will be in date format. Is there way to tell ACL to check if the date field is not set to trigger action?
Now I want to do sort of a same thing but this time the dynamic field will be in date format. Is there way to tell ACL to check if the date field is not set to trigger action?