OTRS integration with Redmine!!

[kiranlkotkar]

Hello Everyone!!

I have running OTRS 4+ with 64 bit centos 6.6 version, and Redmine 3.0.1 with 64 bit centos 6.6..

But now we are looking for integrate the OTRS ticket in redmine server.

We referred https://github.com/Mattes1000/otrs-redmine links but no luck if any one has any idea could you please suggest the steps or solution to complete this activity.

Kind Regards,
Kiran Kotkar.

[kiranlkotkar]

I guess I update this post in wrong place!!

Instead to update in Help I will have to update in Development.

[crythias]

It might be helpful to know what you mean by integration.

[kiranlkotkar]

It might be helpful to know what you mean by integration.

Hi Crythias,

Thanks for your response!!

We are looking integration OTRS and Redmine such way, that tickets initially reported in otrs get automatically imported in redmine (By updating state/moving in specific queue/ anything else action). Second we would like that if we close ticket in redmine, the corresponding ticket in otrs shall be closed also.

We have referred conceptually https://github.com/Mattes1000/otrs-redmine and followed mentioned methods.. but seems some thing is wrong within.

Would you please suggest if it could be possible!!

Kind Regards,
Kiran

[kiranlkotkar]

It might be helpful to know what you mean by integration.

Hi Crythias,

Thanks for your response!!

We are looking integration OTRS and Redmine such way, that tickets initially reported in otrs get automatically imported in redmine (By updating state/moving in specific queue/ anything else action). Second we would like that if we close ticket in redmine, the corresponding ticket in otrs shall be closed also.

We have referred conceptually https://github.com/Mattes1000/otrs-redmine and followed mentioned methods.. but seems some thing is wrong within.

Would you please suggest if it could be possible!!

Kind Regards,
Kiran

Hi Crythias,

Do you have any input on this please..!!

Kind Regards,
Kiran Kotkar

[crythias]

I have not responded because this is outside the scope of a free forum. Exclamation points aren't helpful and as I am unfamiliar with the third party product, I don't think I'd be able to assist effectively. There is already information on using third party integrations, and you already know how to send emails to OTRS. Please read my Need help? link in my signature for more information.