[SOLVED]Group permissions error?

[Grayzatt]

Hey all, i was wondering if any of you have experienced something similar?
My setup:
OTRS 4 Patch 6

Groups
group 1 / group 2 / group 3 / group 4

Quess:
Queue 1 / Queue 2 / Queue 3 / Queue 4

Queue 1 is under Group 1 etc.
If an agent is assigned to any group than the group needs to have RW or the agent will NOT se the queue or any tickets in that queue under "AgentTicketQueue" but if i go into "AgentTicketStatusView" than all tickets are visible.
If RW is not enabled and ALL other fields "RO,Move_to,create,note,owner,priority" than the agent still cant see anything under "AgentTicketQueue" but if i go into "AgentTicketStatusView" than all tickets are visible.

the only way to fix it atm is to enable RW on the group, this was also tested with roles with the same result.
Is there something im missing :S ?

[crythias]

Please let us know what the intended goal is. We see symptoms and may guess, but you're not exactly clear on what you are trying to accomplish/fix.

[Grayzatt]

Hi and thanks for anwsering!

I want Agents from Goup1 to be able to see Queue1 and its cases witout the RW permission.

[Grayzatt]

Well if someone else is troubled by this than you need to change:
Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets from NO to YES, else only RW permission will display all tickets in the overwiew