Hello
In my OTRS there are a lot o users from external companies and mainly if they have some problem they send an e-mail for especially prepared e-mail address. These users do not have internal customer accounts in OTRS but when customer sends an e-mail OTRS creates a ticket and based on e-mail address set CustomerID e.g. JohnBrown@company.com. It is enough for me and works great.
But when I'd like to create a new phone-ticket and during creation I manually type e-mail address in Customer User and Customer ID fields then CustomerID field in Ticket information table is blank. Do you maybe have some idea in which way I could set the CustomerID.
Customer ID for phone tickets
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ThomasPL10
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Customer ID for phone tickets
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crythias
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Re: Customer ID for phone tickets
customer button.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ThomasPL10
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- Znuny Version: 3.3.2
Re: Customer ID for phone tickets
Hey
Yes using Customer button it works but is there maybe some other option to avoid another "clicking"? Maybe some SysConfig option which I haven't found yet or something?
EDIT: My mistake. I had to do sth wrong because now everything looks ok. Sorry for bother you. Plese close/delete the topic.
Yes using Customer button it works but is there maybe some other option to avoid another "clicking"? Maybe some SysConfig option which I haven't found yet or something?
EDIT: My mistake. I had to do sth wrong because now everything looks ok. Sorry for bother you. Plese close/delete the topic.