Close Button in AgentTicketZoom

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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Close Button in AgentTicketZoom

Post by Gonzalo »

Hi!

I try to understand why sometimes I see the button close and sometimes I can't see the button close in the AgentTicketZoom. I solved it long time ago adding the field next state in Note to select the closed state.

I atthached the differents sittuations.

Where can I configure to solve this situation?

Thanks in advance.
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OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Close Button in AgentTicketZoom

Post by crythias »

same picture...
Close is under Back.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Contact crythias

Re: Close Button in AgentTicketZoom

Post by crythias »

Note that you will not be able to close a ticket that is locked to another agent.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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