[SOLVED] Set SUB queue in Postmaster filter

[Rick]

Hello,

I want to set the ticket queue with postmaster filter, but i have a little problem.

For example, in the body i have :
#queue=Sub-Raw

And in my filter :
Check email header : #queue=(.*)
But when i want to Set email header like this : [***] , i cannot, because it's a sub queue.
I have to do : Raw::Sub-Raw and i have SubRaw.

It's possible to do this ?

Thanks in advance.

[reneeb]

This is only doable with a custom Postmaster filter (Perl module) where you define a mapping of possible values in the mail to the queues.

[crythias]

You could match exactly sub-raw and set Queue::Sub-Raw.

[Rick]

I do something like this but don't work :

body of email :
#queue=Sub-Raw

Filter :
Checked email header : body
Look for value : #queue=(.*)

Set email Header : X-OTRS-Queue
Set Value : Queue::[***]

Where is my mistake ?

[reneeb]

You need to set the "Full Qualified Queue Name" (all parent queues and the sub queue name)... So you have to set Queue::Sub-Queue and not Sub-Queue.

[crythias]

Didn't work is impossible to troubleshoot. Look for logs and error messages. New ticket or followup? Literal values or substitutions listed here. Match case and space.

[Rick]

Work good. Thank's bro'.
Very helping forum !!