OTRS Priority Formula

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IT4Fun
Znuny newbie
Posts: 11
Joined: 13 Feb 2015, 13:21
Znuny Version: 4.0.1
Real Name: César Santos
Company: Gonksys

OTRS Priority Formula

Post by IT4Fun »

Hi,

I was wondering if somebody knows where to find the file that defines the formula calculation for the priority of a ticket. My idea is to change that formula if a ticket is an Incident.

Thanks in advance,
César
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