Inclusion of the dynamic field in report
Moderator: crythias
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Inclusion of the dynamic field in report
Hi Guys,
Some dynamic fields were created in the close screen of the ticket,
I am not able to link these fields to create stats ?
Any idea?
Thank you in advance
Some dynamic fields were created in the close screen of the ticket,
I am not able to link these fields to create stats ?
Any idea?
Thank you in advance
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Re: Inclusion of the dynamic field in report
You might need to enable the particular fields in sysconfig, whether they're ticket or article ... watch for that.
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Re: Inclusion of the dynamic field in report
Hi Crythias,
The fields are enabled, only available for selection does not appear in the report. I fill out at the time of waxing ticket.
The fields are enabled, only available for selection does not appear in the report. I fill out at the time of waxing ticket.
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Re: Inclusion of the dynamic field in report
.. in SysConfig, for your reporting? Can you show a screenshot?richardaslino wrote:The fields are enabled,
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Re: Inclusion of the dynamic field in report
Good day,
I am having the same problem with OTRS 3.2.8.
I have the DynamicFields enabled, I can see them when adding a note and can even search tickets, but when it comes to generating stats, the attributes list in X-axis does display my dynamic fields. Any ideas?
I am having the same problem with OTRS 3.2.8.
I have the DynamicFields enabled, I can see them when adding a note and can even search tickets, but when it comes to generating stats, the attributes list in X-axis does display my dynamic fields. Any ideas?
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Re: Inclusion of the dynamic field in report
Hello, make sure the dynamic field was created targeting the "Ticket" object.
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Re: Inclusion of the dynamic field in report
Hi,
That's exactly how I created it. Anything else I need to be looking for?
On a test Lab on version OTRS 4.7, it's working fine. But upgrading right is not a quick win, so many red tapes at the moment.
Regards,
That's exactly how I created it. Anything else I need to be looking for?
On a test Lab on version OTRS 4.7, it's working fine. But upgrading right is not a quick win, so many red tapes at the moment.
Regards,
Re: Inclusion of the dynamic field in report
Only on version OTRS 4.7 it's working?rocketseedotrs wrote:
I am having the same problem with OTRS 3.2.8.
I have the DynamicFields enabled, I can see them when adding a note and can even search tickets, but when it comes to generating stats, the attributes list in X-axis does display my dynamic fields. Any ideas?
Something means one thing when it actually means another.
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Re: Inclusion of the dynamic field in report
Yes, Only OTRS 4.7 I can see the dynamic fields in my report. I really don't know what section of the config to tweak!
Your help is much appreciated.
Your help is much appreciated.