[SOLVED] Remove reply button - custumer.pl - tiecket closed

[alexadrecerullo]

hello Everybody.
OTRS 4.0.7

I have a problem with the client module,

On the client module when viewing a ticket
/otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber=

The client has the option to reply, can add notes

But the "answer" button it is available, even with the ticket is closed

How do I remove the button for the client when the ticket is closed? but keeping the button available with the ticket open

thank you

[crythias]

I can't guarantee this is an answer, but it may be 1) SysConfig permissions for the button or 2) that the Queue has followup possible (vs reject or new).

[alexadrecerullo]

Dear crythias

Your second option worked perfectly. I changed to rejected, thus solving my problem

thank you,

[alexadrecerullo]

I can't guarantee this is an answer, but it may be 1) SysConfig permissions for the button or 2) that the Queue has followup possible (vs reject or new).

Dear crythias

Your second option worked perfectly. I changed to rejected, thus solving my problem

thank you,