Queues in customer frontend

[montoxic]

Hi

I wonder if it is possible in some way in the customers frontend to only show the wanted queues that customer has access to. Like this:

Customer A:
- Technical Support - EMEA
- Presale

Customer B:
- Technical Support - Asia
- Presale

The customers today are in an external LDAP.

My thoughts have been like this:

- Have a new ticket link to each que. like New Ticket - Tecnihcal Support - EMEA, and control the access if they can access that button/link.
- Create a dynamic dropdown field, that sets the que - Question is how to manage the access to this dropdown
- ACL??

Any ideas

Regards,

[montoxic]

So a little update.

I have with ACL filtered the Queues on what group the customer is member of. So that all customers that are member of "EMEA" sees the queues that i have specified. Then i tried to add another ACL with another group called "All", that is the queues that i want all users to see, but i only see the queues that i specified in rule no. 1

ACL1
- Group: EMEA
- QUEUES: Technical Support - EMEA

ACL2
- GROUP: Customers
- QUEUES: Technical - Generalm, xxx , xxxx

I am thinking that i have understood acl wrong in someway, any ideas how to build the ACLS to get this to work.

[crythias]

Note that Customers will see queues that match the group membership if CustomerGroupSupport is enabled. Also there is a post in HowTos about this.

[montoxic]

Hi,

I have now come so far that the Frontend ACL works, each customer group sees what they are supposed to do. But since we also use OTRS for internal support, that means that the agents are also "customers". The ACL filter the in the agent view. For example if i click on a ticket and i want to Move a ticket, the queues-list are filtered by the que that shall only be active in the frontend customer ui.

Really strange.