Process widget in agent interface disappears after new article is added

[soos]

Hi,

I have a very simple process in OTRS 3.3.9 which the customer inputs a number of fields. I have made groupings for these dynamic fields and they are correctly shown in the agent interface after the customer presses submit. However, if I change owner of the ticket, add a note or anything else, the process widget with all the interesting information disappears.

Why is that? And can I make it stop?

[jojo]

yes, update to the latest patchlevel or much better to OTRS4

[soos]

Thanks! Upgrade to 3.3.13 worked perfectly! Upgrade to 4.0.x is some ways out Lots of custom modules where we have to port the templates to the new type.