GenericAgent event trigger after PostmasterFilter?

[voiprodrigo]

Hello,

Should this work? Possible somehow?

Thanks

[crythias]

What event would you need to do? Almost all settings can be completed directly within PostmasterFilter, so that leaves .. what? notification? You already have notification events. Are you trying to run a custom app?

[voiprodrigo]

I want to set SLA based on type, priority and service. Many combinations, which are already configured as Generic Agent jobs for portal submissions. It would just be easier to cascade from postmaster (where I'm setting type, priority and service) into generic agent (for events of type/prio/service update and ticket create), no extra work and maintenance.

[crythias]

I want to set SLA based on type, priority and service. Many combinations, which are already configured as Generic Agent jobs for portal submissions. It would just be easier to cascade from postmaster (where I'm setting type, priority and service) into generic agent (for events of type/prio/service update and ticket create), no extra work and maintenance.

Hello,

Should this work? Possible somehow?

Thanks

If you had tried it [and it didn't work], you would be asking a different question.