OTRS 3.3.13 LDAP

[jamartinezu]

Hi!!

I have windows 7 x64 with OTRS 3.3.13 ,but I can not connect to the ldap, I'm going crazy with this because I'm using the same settings that I have with version 3.2.10 and in that version if I can connect the LDAP.

Please help

"][Error][Kernel::System::CustomerUser::LDAP::_Connect][199] First bind failed! Bad file descriptor"


# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Data Source',


Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'gpiii.gggg.com',
# ldap base dn
BaseDN => 'dc=xxx, dc=com',
# search scope (one|sub)
SSCOPE => 'sub',

#
UserDN => 'CN=OTRS SEARCH,CN=Users,DC=xxx,DC=com',
UserPw => 'Sop"#$e2013',



# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'

# $Self->{'AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)';

# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use these options.
# SourceCharset => 'utf-8',
# DestCharset => 'iso-8859-1',
# if both your frontend and your LDAP are unicode, use this:
SourceCharset => 'utf-8',
DestCharset => 'utf-8',

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
ReadOnly => 1,
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['cn', 'givenname', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add an ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=locked))',
# administrator can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any database queries
CacheTTL => 120,
Map => [
# note: Login, Email and CustomerID are mandatory!
# if you need additional attributes from AD, just map them here.
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephoneNumber', 1, 0, 'var', '', 0 ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
[ 'UserMobile', 'Puesto', 'description', 1, 0, 'var', '', 0 ],
[ 'UserRoom', 'Empresa', 'department', 1, 0, 'var', '', 0 ],
],
};


# Autenticacion Multple: Segundo Nivel
$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType2'} = 'crypt';

# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# end of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #

[crythias]

"][Error][Kernel::System::CustomerUser::LDAP::_Connect][199] First bind failed! Bad file descriptor"
usually means it's having trouble over inet6.
viewtopic.php?t=16543

[jamartinezu]

excuse my ignorance.
Inet6 is configured in Linux platform?
I use Windows 7
There is some settings that file in Windows 7 with the inet6?

thank you very much for your support friend

[crythias]

Search Results
inet6? it's a Perl call that's returning the error. For instance, if you ping your domain controller and it resolves IPv6 before IPv4 and your app is expecting a response from IPv4, you might get bad file descriptor. Yes, Windows 7, no it's not a Linux issue.

[jamartinezu]

I want to thank you because I could solve my problem with LDAP.

I attached the line to disable the inet6.

Problem = First bind failed! Bad file descriptor
Cause: INET6
Solution:

Code: Select all

#Enable LDAP authentication for Customers / Users
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'gpmxxd.purxxo.com';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=purxxo,dc=com';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';


#CustomerUser
#(customer user database backend and settings)
 # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
        Params => {
	    inet6 => 0,
            inet4 => 1,           
            port => 3268,
            timeout => 120,
            async => 0,
            version => 3,
        },
    $Self->{CustomerUser} = {
	  Name => 'LDAP Datasource',
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'gpxxxad.purxxo.com',
      BaseDN => 'DC=purxxo,DC=com',
      SSCOPE => 'sub',
      UserDN =>'CN=OTRS SEARCH,CN=Users,DC=purxxo,DC=com',
      UserPw => 'Soxxxx',
    },
	
# customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 1600,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    # end of your own config options!!!                    #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}