Pending reminder E-mail for a single agent

[aph]

I had enabled pending reminder e-mails for all agents viewtopic.php?f=62&t=28888. However, most agents don't want to be reminded about pending tickets.
How do I create an event-based notification when pending time has reached for the agents who would like to be reminded. I created a new event based notification:
Event: TicketPendingTimeUpdate
Ticket filter: Queue ABC
Subject: bla bla
Text: qwerty

However, when the pending time has been reached, a notification is not sent to the agent. Any pointers?

[aph]

An ideas on this?

[aph]

Which event should I be using for triggering the notification? TicketPendingTimeUpdate seems to be the most relevant. Any ideas?

[crythias]

Unfortunately, this isn't an event as such. This is merely a detected delta of seconds (time difference) that periodically is checked as passed. By default, this check is every 2 hours on the :45.


Logic handled in bin/otrs.PendingJobs.pl

[aph]

Thanks