Disable All Default Agent Notifications

[zyousafi]

Trying to understand all of the default agent notifications in OTRS is an extremely complicated task; therefore I have created my own notifications for each of the events I want to send notifications for. Unfortunately, in some cases, agents are now receiving two notifications for one event. How can I stop the default agent notifications and continue using the notifications I created in "Notifications (Event)"?

[jojo]

Actually not possible

[zyousafi]

Seriously? Can't I delete these notifications from the database or something?

[jojo]

You might patch the Article.pm for OTRS 4

[zyousafi]

What does this patch do?

[jojo]

Prevent the generation of the build in notifications like add note or owner

[zyousafi]

Okay well that's not exactly what I am looking for. I was just hoping there was a simple setting I was missing and I could simply turn the notifications on/off like a switch.