ERROR: No Ticket::StateAfterPending found for 'closed successful'

[Rici]

Hi All,

After restoring a database backup I've noticed that I keep getting these errors in my syslog.

Code: Select all

ERROR: No Ticket::StateAfterPending found for 'closed successful'

How can I find out which ticket(s) are causing the error because they have the wrong pending status?

Thanks in advance!

[aph]

I think you have confused the Content-Key order in Ticket::StateAfterPending under Ticket -> Core::Ticket.

Key should be pending auto close+ and the content should be closed successful

Also Ticket::PendingAutoStateType should be pending auto. The state for which the subsequent status should be set automatically, must be of type pending auto.

OTRS is trying to find the state that should be set after pending time for 'closed successful' has been reached and obviously cannot. What you want to tell OTRS is 'when the pending time for state xy (in this case I assume pending auto close +) is reached, set state equal to closed successful'.

[Rici]

Hi aph,

unfortunately it's not that, both settings are configured correctly as you can see from the attached screenshots.

[aph]

Is the state closed successful set to valid in your configuration in Admin area under Status?

[Rici]

Yes, just checked and it's set as valid.

[aph]

This is peculiar.

Can you test using a value other than 'closed successful' in the field content to see whether it still gives an error.
You can also try to delete the entry (pending auto+ as key and closed successful as content) and test with only pending auto close- as key and closed unsuccessful as content and report the result.