Create tickets with multiple attachments using REST web service

[ness]

Hi All,

I have a problem creating tickets with attachments using REST web service. I can create tickets but if I try to send more than one attachments it creates the ticket with only the last one.

I wonder if my json is correctly formed:

Code: Select all

{
 "Ticket":{
			"Title":"REST Create Test", 
			"Type":"Test", 
			"Queue":"Test",
			"State":"open",
			"Priority":"3 normal",
			"CustomerUser":"customer"
		 }
 ,"Article":{
			"Subject":"Test Subject",
			"Body":"This is only a test",
			"ContentType":"text/plain; charset=utf8"
			}
 ,"Attachment":{
			"ContentType":"image/gif",
			"Filename":"img1.gif",
			"Content":"R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="
			}
 ,"Attachment":{
			"ContentType":"image/gif",
			"Filename":"img2.gif",
			"Content":"R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="
			}
}

Thanks in advance.

[ness]

I found the solution. There was a mistake in the json.

The correct way to set attachments is this:

Code: Select all

{
 "Ticket":{
         "Title":"REST Create Test", 
         "Type":"Test", 
         "Queue":"Test",
         "State":"open",
         "Priority":"3 normal",
         "CustomerUser":"customer"
       }
 ,"Article":{
         "Subject":"Test Subject",
         "Body":"This is only a test",
         "ContentType":"text/plain; charset=utf8"
         }
 ,"Attachment":[
	 		{
        	 "ContentType":"image/gif",
	         "Filename":"img1.gif",
        	 "Content":"R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="
	       }
 			,{
	         "ContentType":"image/gif",
	         "Filename":"img2.gif",
	         "Content":"R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="
          }
       ]
}

[ness]

Now the problem is that the web service is extremelly slow when is sending files.

It takes 5 minutes to send less than 1MB on files.

Someone knows any way to do this faster?

[crythias]

Generally, I'd suggest not attaching and rather hosting the file somewhere and enclosing a link. This helps being faster and doesn't clog the pipes with the same file to multiple recipients or multiple receipt of the same attachment.

[ness]

Thank you for your reply crythias.

I tried with SOAP service and it is really fast.

Now I have another problem:
I have to attach big files, bigger than 50 MB.
I set Core::Web -> WebMaxFileUpload to 100 MB.
I tried attaching two files of 20MB each and it works fine, but then I tried with one of 50 MB and it threw a exception (OutOfMemory).

Are there more limitations per total attachments size or any other?

[crythias]

I can't suggest anything more helpful. Note that the limit may be MySQL.