I have created a custom button on agent screen for moving ticket to a particular queue.
I want to show some specific message in the ticket history on the button click.
It should be clear that the custom button was clicked.Can we have such a customized history entry?
History for Custom Buttons
Moderator: crythias
-
flippertom
- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: History for Custom Buttons
If the button is linked to a custom module and the module is configured to do a HistoryAdd, yes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
flippertom
- Znuny advanced
- Posts: 120
- Joined: 16 Apr 2015, 08:42
- Znuny Version: 3.2.16
Re: History for Custom Buttons
History is getting added. But in the history the default words are mentioned.
For e.g. in this case, history will show that ticket move was performed but will not show that a particular button was clicked.
Is it possible to add the button name to the entry in history?
For e.g. in this case, history will show that ticket move was performed but will not show that a particular button was clicked.
Is it possible to add the button name to the entry in history?