What is the tag for "Recipient Agents" when setting up Event-Based Notifications?

[zyousafi]

What is the tag for "Recipient Agents" when setting up Event-Based Notifications?

I have tried the following tags and they are not yielding the expected results:

<OTRS_AGENT_UserFirstname>
<OTRS_FIRST_NAME>
<OTRS_CURRENT_UserFirstname>

Any ideas? I have looked through the documentation for OTRS and this forum as well.

[crythias]

There is no tag for it.

[zyousafi]

That's not cool Is there any way for me to create my own tag?

[crythias]

Describe how you would expect this tag to be useful, how it would be comprised, and why you feel that exposing the membership list in an email is a good idea.

[zyousafi]

Well I want to be able to greet the recipient agent, via the event-based notification module, with his/her first name. That makes the notification more personal and more meaningful.

Can I send a notification to the recipient agent today without greeting him/her with his/her first name? Yes.

Do I think being able to send a notification to the recipient agent and greeting him/her with his/her first name makes the notification more personal and more meaningful and therefore more likely he/she will actually read its contents? Yes.

All I need is the agent's first name, last name, and title. With reference to exposing the membership list, if I have an option to send a notification to agents then I should be able to address them as well. Just my two cents

[crythias]

So, you don't want a recipient list. You want to provide a merged salutation/greeting for individual recipients.

[zyousafi]

That's correct

[zyousafi]

Is there any solution for this?