I found an issue using calendars, TimeVacationDaysOneTime to be more specific (OTRS calendars as it, without your development).
I added the 365 days of the year minus just one day but the SLA solution time is not looking/counting beyond the May, 15th. The idea is to have a special SLA that only applies (count time) on the first 15 business days of the financial end quarters which is Jan, May, July, Oct. (example all days from Mondays to Fridays between 1 to 15 of June)
So, I want to know if this is a bug or a just restriction.
issue with calendars [solved]
Moderator: crythias
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- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
issue with calendars [solved]
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Last edited by rvaldomir on 04 Jun 2015, 14:10, edited 1 time in total.
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
-
- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
Re: issue with calendars [solved]
Solved de developed a new module to handle more than One calendar per sla
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365