To display Workorder grpah at CustomerTicketZoom view

[bagwari]

Hi all,
I need to show the workorder graph(plan) at customer ticket zoom view according to my client requirement.
At AgentTicketZoom view I already done this but facing problem at customer side.

Could anybody help me on this ?

What I Written code is.........

CustomerTicketZoom.pm

Code: Select all

	my $ticketId = $Self->{TicketID};

	#get the change IDs related to tickets.
		$Self->{DBObject}->Prepare(
				SQL   => "select lr.target_key, ci.change_number from link_relation lr inner join change_item ci on ci.id = lr.target_key where lr.source_key = ? and lr.source_object_id = '2' and lr.target_object_id= '3' order by ci.change_time DESC",
				Bind  => [ \$ticketId ],
				
			);
			 
			
			# fetch the result
			my @ChangeArry;
			my $i=0;
			my @IDs;
			my @ChangeNumber;
			while ( my @Row = $Self->{DBObject}->FetchrowArray() ) {
				push @IDs, $Row[0]; 
				push @ChangeNumber, $Row[1]; 
				
			}
			my $size = @IDs;
			
			my @Change;
			my @WorkOrderGraph;
			for(my $i=0; $i < $size ;$i= $i+1)
			{
				# get Change
				 $Change[$i] = $Self->{ChangeObject}->ChangeGet(
				#ChangeID => $IDs[$i],
				UserID   => $Self->{UserID},
				);
			}
			for(my $i=0; $i < $size ;$i= $i+1)
			{
				# build workorder graph in layout object
				 $WorkOrderGraph[$i] = $Self->{LayoutObject}->ITSMChangeBuildWorkOrderGraph(
					Change          => $Change[$i],
					WorkOrderObject => $Self->{WorkOrderObject},
				);
			}
	
			for(my $i=0; $i < $size ;$i= $i+1)
			{
				# display graph within an own block
				$Self->{LayoutObject}->Block(
					Name => 'WorkOrderGraph',
					Data => {
						ChangeNumber => $ChangeNumber[$i],
						WorkOrderGraph => $WorkOrderGraph[$i], 
					},
				);
			}
			

And In CustomerTicketZoom.dtl to display the graph......

Code: Select all

<!-- dtl:block:WorkOrderGraph -->
				<div>
				<b>Change: #$Data{"ChangeNumber"}  - change for approval</b><br/>
                <div>$Data{"WorkOrderGraph"}</div>
				</div> 
				 		
<!-- dtl:block:WorkOrderGraph -->

And I added the setting in SysConfig -> CustomerTicketZoom

ITSM.ChangeManagement.WorkorderGraph.css
ITSM.ChangeManagement.Default.css
ITSM.ChangeManagement.RTEContent.css
ITSM.Agent.ChangeManagement.WorkorderGraph.js

At agent Side working perfectly but at customer side as I think we need to write new ITSM configuration, if this, how I can achieve this?
Or is there any other way, Please help.

Thanks
manish

[bagwari]

In AgentTicketZoom View its showing like below image .........

I want to acheive this at customer ticketzoom view so that customer can track the plan status of his ticket.

please help me...