CustomerUser to a Dynamic field

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tiffany
Znuny newbie
Posts: 11
Joined: 28 Apr 2015, 04:54
Znuny Version: 4.0.7
Real Name: tiffany erin
Company: rghdinc

CustomerUser to a Dynamic field

Post by tiffany »

Hello I'm wondering if ever this is possible,
It is possible to link the CustomerUser (CustomerID) to a Dynamic field?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: CustomerUser to a Dynamic field

Post by RStraub »

For what use case? All tickets (but process tickets) do force you to assign a customeruser. If you use the search you could find these posts regarding the same issue:

viewtopic.php?t=26633
http://stephan14x.evidente.de/?p=80
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
tiffany
Znuny newbie
Posts: 11
Joined: 28 Apr 2015, 04:54
Znuny Version: 4.0.7
Real Name: tiffany erin
Company: rghdinc

Re: CustomerUser to a Dynamic field

Post by tiffany »

Sorry if my question was too broad.

I have already made a filtered dynamic field, what I want to add is to link the customer user to the dynamic field. So that when I choose a specific customer user a filtered dynamic field will be shown.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: CustomerUser to a Dynamic field

Post by RStraub »

That can be done with an ACL, e.g.:
Match:
Properties -> CustomerUser -> UserLogin -> LoginOfTheUser

As reference you can see the structure here:
http://otrs.github.io/doc/manual/admin/ ... n.html#acl
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
tiffany
Znuny newbie
Posts: 11
Joined: 28 Apr 2015, 04:54
Znuny Version: 4.0.7
Real Name: tiffany erin
Company: rghdinc

Re: CustomerUser to a Dynamic field

Post by tiffany »

Ooooh! I got it thank you so much :)
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