Hello I'm wondering if ever this is possible,
It is possible to link the CustomerUser (CustomerID) to a Dynamic field?
CustomerUser to a Dynamic field
Moderator: crythias
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- Znuny guru
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Re: CustomerUser to a Dynamic field
For what use case? All tickets (but process tickets) do force you to assign a customeruser. If you use the search you could find these posts regarding the same issue:
viewtopic.php?t=26633
http://stephan14x.evidente.de/?p=80
viewtopic.php?t=26633
http://stephan14x.evidente.de/?p=80
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: CustomerUser to a Dynamic field
Sorry if my question was too broad.
I have already made a filtered dynamic field, what I want to add is to link the customer user to the dynamic field. So that when I choose a specific customer user a filtered dynamic field will be shown.
I have already made a filtered dynamic field, what I want to add is to link the customer user to the dynamic field. So that when I choose a specific customer user a filtered dynamic field will be shown.
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: CustomerUser to a Dynamic field
That can be done with an ACL, e.g.:
Match:
Properties -> CustomerUser -> UserLogin -> LoginOfTheUser
As reference you can see the structure here:
http://otrs.github.io/doc/manual/admin/ ... n.html#acl
Match:
Properties -> CustomerUser -> UserLogin -> LoginOfTheUser
As reference you can see the structure here:
http://otrs.github.io/doc/manual/admin/ ... n.html#acl
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
- Posts: 11
- Joined: 28 Apr 2015, 04:54
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- Real Name: tiffany erin
- Company: rghdinc
Re: CustomerUser to a Dynamic field
Ooooh! I got it thank you so much 
