[SOLVED] Agent cant see all tickets in Queues

[PriteshP23]

Hello,
I found that only one agent from group can't see all the tickets. For others, it works well in the same group. For this agent, there are more than 700 tickets in MyQueues but when he click on Queue, there is only 3-4 tickets.
Any Idea ??
Thanks in advanced.

[PriteshP23]

I tried to verify agents<>role & agent<>groups.
No success
Help !

[crythias]

Agent is not a member of Users Group (or of all queue groups).

[PriteshP23]

Agent is not a member of Users Group (or of all queue groups).

Only one person is not able to see all tickets in his Queue from the group. For other people in same group, its working fine.

Am i clear? I dont know what i am missing for this person.

[crythias]

No, the only reason one cannot see "all tickets" whatever that means is:
1) wrong queue
2) wrong filter applied
3) not part of permissions
4) ACL

[PriteshP23]

Well, I can assure that he is in right group with right permissions.

He can see all Queues with tickets. The problem is all Tickets are not displaying in queue view.

[PriteshP23]

No, the only reason one cannot see "all tickets" whatever that means is:
1) wrong queue
2) wrong filter applied
3) not part of permissions
4) ACL

Well, here i am providing live example:

Case 1) Not working : not working.. it shows only 4 tickets instead of 18 tickets

Case 2) Working : it shows ALL 8 tickets .

Any Idea !

[crythias]

could be cache, but without looking at a specific ticket that is in one and not another, it can't be determined from the limited information provided.

[PriteshP23]

could be cache,

I have deleted caches. The problem is somewhere else.

Please let me know what you want to know.

[crythias]

upgrade to 3.3.latest.
Otherwise, I don't have an answer for you. Maybe someone else.

[PriteshP23]

upgrade to 3.3.latest.

Well, its good idea but i can't do it for the moment.

Thanks a lot.

[PriteshP23]

Finally i found that there was a filter on "ticket state" !

Sorry for inconvenience.

Thank you all !!