[SOLVED] How to Add Logo in Signature to show in customer Mail

[PriteshP23]

Hello,
Anybody have tried to add Logo in Signature and which we can see in email? Problem is on OTRS, we can see the logo in Signature but when we look at email that we have send to Customer, its not showing at all.

What i did so far:
I enable all SysConfig to show logo in Signature and images inline instead of download the attachment.
Ticket -> Frontend::Agent::Ticket::ArticleAttachmentModule
Framework -> Core::Web::AttachmentDownloadType
PostMasterMaxEmailSize
WebMaxFileUpload
RichTextEnable
When i wrote in Source HTML of Signature like this,

Code: Select all

<img src="/otrs-web/skins/Agent/default/img/logo_sign.png" > </img>

OTRS converts like this at end

Code: Select all

<img src="/otrs-web/skins/Agent/default/img/logo_sign.png" />

Did i miss something?

PS: Image in the mail is working fine in both ways. The problem is ONLY logo in signature is NOT WORKING.. !! I have given full access (chmod 777 logo_sign.png) to my file.
In addition,
I edited this file for img tag:
otrs/var/httpd/htdocs/js/Core.UI.RichTextEditor.js
Find:
extraAllowedContent
add img in the list.

THANKS !!!

[PriteshP23]

I learnt that OTRS does not include imag tag and image file should be open to public (not on private host).

[crythias]

viewtopic.php?t=23894#p99746

[PriteshP23]

@crytias
Yes, i did. I added img tag but i forgot to put image on public host.
Thanks for concern.