Dear crythias,
I am getting this error in otrs 3.2.1 when I am trying to connect gmail account with POP3s and IMAPS but unable to get connected in postmaster mail box of admin panel. Here is the error log when fetching the mail.
Backend ERROR: OTRS-CGI-99 Perl: 5.10.1 OS: linux Time: Sun Jun 7 18:56:38 2015 Message: POP3S: Auth for user help1@XXXXXXX.nett/pop.gmail.com failed! RemoteAddress: 192.168.50.178 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=22;ChallengeToken=8bce139d5e57049b5a531f94577f575e; Traceback (12551): Module: Kernel::System::MailAccount::POP3S::_Fetch (v1.15) Line: 154 Module: Kernel::System::MailAccount::POP3S::Fetch (v1.15) Line: 106 Module: Kernel::System::MailAccount::MailAccountFetch (v1.20) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.30) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Appreciate if you could check this error and let me know if you need any other logs.
Thanks,
Saleem
gmail POP3S not getting authenticated
Moderator: crythias