(Solved) PostMaster Filter

[otresi]

I have an issue with Postmaster Filters and wondered if anyone had seen a similar issues or knew why it was doing this...

On the POP3 configuration "Trusted" is set to "Yes" and "Dispatching"is set to "by selected queue Queiu: "All".

I have a filter setup which looks at the "From" address for test@gmail.com and then sets the X-OTRS--Queue to "Test".

That is working as expected, but the other email is never placed in the "All" queue, it stays in the postmaster "Test" queue.

[EXG133]

You can check your /var/log/messages, there's a line for every filter that matched an email:

Jun 8 11:24:07 servername OTRS-otrs.PostMasterMailbox.pl-1[31789]: [Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'yourfiltername' Set param 'X-OTRS-Queue' to 'Main::Queue'

If there's no line your filter didn't match. In that case post a screenshot of your postmaster filter.

[otresi]

any other help?

[reneeb]

As you checked the "negate" checkbox, it moves everything *but* the mails from test@gmail.com to the Queue Test

[akash]