Question using Ticket Acl

[adminrd]

Hi all,

I try to use Ticket ACL for select "note-external" as only possible note type, if userLogin is me.

I did this in Kernel/Config.pm :

Code: Select all

$Self->{TicketAcl}->{'ACL-Name-2'} = {
        # match properties
        Properties => {
            # current ticket match propertiesi
            Frontend => {
                Action => ['AgentTicketNote'],
            },
            User => {
             UserLogin => ['my login'],
            },

        },
        # return possible options (white list)
        Possible => {
            Ticket => {
                $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} =>  ['note-external'],
            },
        },
    };

But it doesn't work, and I'm not really sure of that syntax.

Thanks for your help,
Best Regards,

[root]

What the purpose to use an ACl for this? Do you like to restrict the note type only for you or for all agents?

[adminrd]

Yes, I want to restrict only for one agent login in fact.

thanks

[root]

IMO, you can only use ticket attributes for ACLs, the note-type is an article attribute.
Maybe this issues may be solved with an PreApplicationModule, check Defaults.pm for an example.

[adminrd]

Thanks for the answer, I will try this way.

Regards,