Hi,
In the OTRS Data Schema in the Table "article" OTRS save upon other information the two following Information:
change_time
change_by
Could someone explain me why OTRS need this information?
Is it generally possible to change an article after it was created? When yes, than how is it possible?
Thank you
Alejandra
OTRS Data Schema
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crythias
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Re: OTRS Data Schema
It's good practice to include modify times if useful.allo9615 wrote:Could someone explain me why OTRS need this information?
No, but there are third party add-ons (not necessarily supported on this forum) that provide this function.allo9615 wrote:Is it generally possible to change an article after it was created?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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