Ticket Article with embedded table?

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baggar11
Znuny newbie
Posts: 19
Joined: 15 Apr 2011, 19:50
Znuny Version: 5.0.22

Ticket Article with embedded table?

Post by baggar11 »

Does anyone know if long embedded report using tables would cause slow article load times with otrs?

I've just noticed that 1 of our tickets has a couple articles that load very slowly in the browser. All of the articles that load slowly have an embedded report using tables. The articles without this embedded table don't experience the slow load time. The slow loading is not only during the article view, but also during a reply view.

Looking at the server, it appears that the apache process maxing out the cpu until the article finishes loading. I'm wondering if apache is rendering this table in some weird way, causing it to load very slowly. Has anyone come across this?
OTRS 6.0.30
Ubuntu 16.04
MySQL 5.7
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