Admin and Staticstic tab not visible in index.pl

[pmn]

Hi,
This is a fresh install of otrs. After the installation logged in as root@localhost. Admin and Statistic tabs are not visible in index.pl for me to create the agents. Only dashboard , Customers and ticket tabs are visible.Any ideas ?

Thanks.

[aph]

What happens if you add ?Action=Admin to the address in your webbrowser for example: localhost/otrs/index.pl?Action=Admin

[pmn]

Hi
it says


Insufficient Rights
Message: No Permission to use this frontend module!

[aph]

please run setPermissions.pl from your ..../otrs/bin/ directory

[pmn]

I did but getting an error

/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=wwwrun --otrs-group=www --web-group=www /opt/otrs

Unknown option: web-user
Unknown option: otrs-group

This is for opensuse

[aph]

maybe this works

Code: Select all

/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=wwwrun --web-group=www /opt/otrs

[pmn]

Thanks , but still no luck

/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=wwwrun --web-group=www /opt/otrs
Unknown option: otrs-group
Unknown option: web-user
Setting permissions on /opt/otrs

[crythias]

User doesn't belong to admin (or stats) group.

[pmn]

Please tell how to add the user to admin and stat group

[pmn]

Yes that was the answer, after adding the user to admin and stats group the Admin and Stat tabs appeared.

Thanks everybody for your inputs.