don't show external-note alarm in history

[phantasm]

Hi
Whave otrs 3.0.10 and configured with email notification per external-note to customer , but we don't want external-note alarm show in customer history .
all customers is belongs to customer group and notification send to this group .
thanks for your attention

[crythias]

so ... make it internal.

[phantasm]

In history , when a external note is created , a new notification for that thicket show like the picture !
I don't want this new note in history ...in otrs4 is "Controls how to display the ticket history" in "Frontend::Agent::Ticket::ViewHistory" but not in otrs3 !

[jojo]

use internal notes if you don't want to show the note in customer portal

[phantasm]

i just don't want to show "system – email-notification-ext" in history

[crythias]

i just don't want to show "system – email-notification-ext" in history

Don't create them.

Make sure they're -int. or filter.

[jojo]

I guess that you created an automitc notification (notification event) on creation of an external note. So you should use E-Mail Reply to answer the customer if you want to inform the customer and note-external only if the customer does not need an email information. So delete the notification event and use OTRS like it was designed

[phantasm]

Make sure they're -int. or filter.

How i can filtered ?