How to create custom reports and ticket

[5378453]

Im new in OTRs.

how i can create custom report and ticket with the attributes of my choice

[RStraub]

To create new reports, make sure your agent is in the appropriate group for this module, namely "stats".

Then you should see a tab on the nav bar "statistics" where you can create new statistic-definitions, or create statistics as .csv or picture.

To add attributes of your choice to a ticket, see the manual about dynamic fields:
http://otrs.github.io/doc/manual/admin/ ... figuration