I have a queue named "Junk" where the agents put the tickets they wanted to delete.
I also have a queue named "General" which is the default queue for all requests done directly from email and not thru Customer portal.
How do I hide these 2 queues visible on Customer portal page?
I want these only to be visible on the agents not on on the customers.
Thank you.
How do I hide some queues on Customer portal?
Moderator: crythias
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rcsdownload
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crythias
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Re: How do I hide some queues on Customer portal?
Please search the forums on this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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rcsdownload
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Re: How do I hide some queues on Customer portal?
Thank you Crythias for your reply.
Is it this one?
viewtopic.php?t=24880
"Sometimes, you don't have a choice. When you wish to hide queues, there are two (main) ways to do it: ACL and Group Membership."
May I know how to do this?
Thank you so much!
Is it this one?
viewtopic.php?t=24880
"Sometimes, you don't have a choice. When you wish to hide queues, there are two (main) ways to do it: ACL and Group Membership."
May I know how to do this?
Thank you so much!
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: How do I hide some queues on Customer portal?
http://wiki.otterhub.org/index.php?titl ... _Front_End
viewtopic.php?t=29289&p=118797
https://www.google.com/search?q=site:fo ... gws_rd=ssl
viewtopic.php?t=29289&p=118797
https://www.google.com/search?q=site:fo ... gws_rd=ssl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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