ACL - OTRS::ITSM

[diemx]

Hello,

It's possible the ACL classify a dynamic dropdown field?

Thank you.

[crythias]

ACLs are designed to restrict the available options to a drop down box.

[diemx]

Hi Crythias

ACLs are designed to restrict the available options to a drop down box.

In this case, do you know an another alternative?

An example: When Priority is like "3 normal", I would like set a drop down (Dynamic Field) one value. There have another way for that?

Thank you!

[crythias]

Just a heads up that DRY (Don't Repeat Yourself) is important with regard to database. If there's a one-to-one correspondence between fields, then you have too many fields.

[diemx]

If there's a one-to-one correspondence between fields, then you have too many fields.

Sorry for my DRY Crythias.

Yes I know, we have some drop down fields... and for this cause I need that!

[crythias]

The point is this: If a given value of field X always asserts the same unique value of field Y ... all the time ... why do you really need to set Field Y? Aren't your humans smart enough to know this already?

[jojo]

If you want to restrict an existing Field to only one or some values use acl. If it is a one to one setting and the field should only be used in this case use the event based generic agent

[diemx]

The point is this: If a given value of field X always asserts the same unique value of field Y ... all the time ... why do you really need to set Field Y? Aren't your humans smart enough to know this already?

Crythias,

You don't understand, In this field I have some values and too some fields. It's not all the time one-to-one!

Thank you.

[diemx]

If you want to restrict an existing Field to only one or some values use acl. If it is a one to one setting and the field should only be used in this case use the event based generic agent

Hi jojo,

Yes I tried use ACL but are Dynamic Fields. Isn't one-to-one.

Thank you.

[crythias]

There's not much special about ACL and Dynamic Fields. Do you have a screen shot of what you tried?

[diemx]

Hi Crythias

On each Dynamic Field has about 27 values. Priority Field is default and is done!

[crythias]

this seems a bit ... ok. so what you're saying is based upon zero presented criteria, these are the only possible options available for the given fields... which accounts for one option apiece for all these fields. That seems more like attributes of the primary field more than something a customer should be aware of.

[diemx]

this seems a bit ... ok. so what you're saying is based upon zero presented criteria, these are the only possible options available for the given fields... which accounts for one option apiece for all these fields. That seems more like attributes of the primary field more than something a customer should be aware of.

For example: Designate a set of drop-down choice fields to create an unlimited number of categories and sub-categories of which the available choices are restricted in each field based on what was selected in the previous field. For example, if a user selects "Hardware" for "Problem Type", the next drop-down displays a list of hardware types (PC, NIC, Mouse, Keyboard, etc.). If the user picks "NIC", the next drop-down lists known network card problems, etc.

[crythias]

For example, if a user selects "Hardware" for "Problem Type", the next drop-down displays a list of hardware types (PC, NIC, Mouse, Keyboard, etc.). If the user picks "NIC", the next drop-down lists known network card problems, etc.

Thank you kindly for an example.

Match DynamicField_Clickthisonetwice Value "Hardware"
Change settings
Possible DynamicField_ClickMeTwice Value:
Monitor
NIC
Keyboard
Mouse
video card

Next ACL
Match DynamicField_ClickMeTwice Value: NIC
Change settings possible
DynamicField_Imgoingtobetwoclickstoo Value:
Intel
Broadcom
Netgear

Yes, they'll be clicked twice or three times... once to drop down, once to scroll, once to select.

It would be better to fuzzy search if you can.

[diemx]

Yes, they'll be clicked twice or three times... once to drop down, once to scroll, once to select. It would be better to fuzzy search if you can.

Sorry about that Crythias,
What is "Fuzzy Search"? Some feature, module?

Thank you.