What is the name tags we have to use when someone sends email from there personal email id for creating email tickets which are not listed in the customer database, please suggest.
Example i got this results while testing.
User not listed in the customer database and i sent from my personal gmail id for testing but names is not displayed in the auto response email has below.
Description:
Entered on 2015-06-29 19:54:13 by - -:
User already listed in the customer database and it works fine.
Description:
Entered on 2015-06-29 19:54:13 by - Vinesh N:
Email Customer Database
Moderator: crythias