[ SOLVED ] OTRS 4.0.9 Ubuntu 12.04 cron failed

[civodul4]

Hi,

I'ts my first setup of OTRS. I installed the 4.0.9 with ITSM module on a Ubuntu 12.04 machine.

OTRS is runing fine, i can access GUI, but it says the scheduler is not running.

I came into console and then

Code: Select all

cd /opt/otrs/var/cron 
sudo su otrs
for foo in *.dist; do cp $foo `basename $foo .dist`; done

Thanks for help.

[crythias]

it appears that the user otrs does not use bash as shell.

[civodul4]

Thanks for your answer but i don't understand, how can i change it ?

Thank you.

[RStraub]

What's the output of this command?

cat /etc/passwd | grep otrs

For me it's

Code: Select all

otrs:x:999:999:OTRS user:/opt/otrs/:/bin/bash

At the last column (last ":") you see the configured shell. In this example it's /bin/bash

[civodul4]

The ouput is :

Code: Select all

otrsadmin:x:1000:1000:otrsadmin,,,:/home/otrsadmin:/bin/bash
otrs:x:999:33:OTRS user:/opt/otrs/:/usr/local/bin/bash

[RStraub]

Wellp,

changing that "/usr/local/bin/bash" to "/bin/bash" should give your user the proper shell.

EDIT: And then logging out and back in.

[civodul4]

Sorry for taking your time, but how can i change this ?

i'm noob under Linux....

[crythias]

You could at least try to search before asking.

[civodul4]

Yes, i searched but wanted to be sure....

I launch :

Code: Select all

sudo chsh -s /bin/bash otrs

Now i'm facing another error :

Cannot open .....dist, permission denied.

Here is a ll view of the files :



I guess the permissions on the files are wrong. What should i change ? Ownership ? is there a risk ?

[crythias]

root owns the files. as user root

Code: Select all

chown otrs *.dist

[civodul4]

Thanks again...


All seems good now, i tried the next command

Code: Select all

otrs@OTRS-SERVER:/opt/otrs/bin$ ./Cron.sh start
/opt/otrs/bin
Cron.sh - start/stop OTRS cronjobs
Copyright (C) 2001-2012 xxx, http://otrs.org/
"/opt/otrs/var/tmp/otrs-cron-tmp.3880":58: bad minute
errors in crontab file, can't install.
failed

I'm turning mad.....

[civodul4]

All is good now.

Had a rogue file in the folder.


The web interface said again Scheduler is not running ? Do i have to do something else ?

[civodul4]

Just had to wait...


Thanks to both of you Crythias and RStraub !!