HOw to add template when create new email ticket

[scottzu]

Dear All ,

Please me add template when Click Tikets / New Email ticket (template include image and text)

Thank you

[RStraub]

In the Template file (AgentTicketEmail.tt) there is a comment block at the bottom where you can define your template (not sure if it works for images, you could try base64 encoding). Somewhere 1/3 down the file is a commented block about how to activate the template-buttons.

[scottzu]

Dear RStraub ,

Thank for your help , but i am not understood, could you please share detail .

[RStraub]

For example the AgentTicketPhone.tt:
https://github.com/OTRS/otrs/blob/maste ... ail.tt#L44

If you uncomment that block, you get a button to trigger a template. The template itself is defined here:
https://github.com/OTRS/otrs/blob/maste ... il.tt#L646

[scottzu]

Dear RStraub ,

Thank you

I want when click Tickets/New email ticket and allow user choose (or add default ) template from Admin/Template (template as type Email) to (* Text) of New email ticket.

[RStraub]

That would require even more modding. Easiest would be to just copy + pasty (and change syntax to html) that template into the .tt file.

[scottzu]

Dear RStraub ,

i has resolve .
I has create new Template with type is Create and map this Template with Queue. So when create new email ticket allow choose template

[RStraub]

Glad to hear! Your response made me giggle as it reminded me very much of lolcatz